Thinking on talent, operations, and what it takes to build great hospitality businesses in Nigeria.
High turnover is the most expensive problem in Nigerian hospitality. But it is almost always a hiring problem masquerading as a retention problem. The real question isn't "why do they leave?" — it's "why were they hired in the first place?" In this piece, we look at what the best hospitality operators in Nigeria do differently at the hiring stage, and why it pays off dramatically in the first year of employment.
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Leadership
In an era of social media spectacle, the hospitality brands building lasting reputations in Nigeria are doing it quietly. Here's what thoughtfulness looks like in practice — and how to build it into your operation.
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Operations
Most hospitality businesses have SOPs on paper. Very few have SOPs in practice. The gap between documentation and daily behaviour is where service quality breaks down — and we explore why, and the three structural fixes that actually work.
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Strategy
A beautiful property with the wrong team is a liability, not an asset. We look at the four staffing decisions new hospitality investors in Nigeria consistently get wrong — and how to avoid them before opening day.
Read Article"Perch Consults exists because the hospitality industry in Nigeria deserves a more thoughtful approach to talent."
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