Service 01

Recruitment & Executive Search

Finding the right person for a senior hospitality role requires more than posting a vacancy. It requires a deep network, a structured vetting process, and an honest understanding of what the business actually needs, versus what it thinks it needs.

We manage end-to-end recruitment for hotels, restaurants, and hospitality groups across Nigeria, with a focus on mid-to-senior management roles where the impact of a great hire, or a poor one, is most acutely felt.

Roles We Fill
  • General Managers & Hotel Directors
  • F&B Managers & Executive Chefs
  • Front Office & Guest Relations Leads
  • Sales & Marketing Managers
  • HR & Training Managers
Black hospitality executive in formal business meeting, Lagos
Our 4-Step Search Process
01
Brief & Discovery

We conduct a thorough intake to understand the role, the business, the team, and what success looks like in the first 90 days.

02
Talent Mapping

We map the available talent pool, including both active candidates and passive prospects, using our proprietary network and sector relationships.

03
Vetting & Shortlist

Candidates are assessed through structured competency interviews, reference checks, and cultural fit evaluations before any introduction to the client.

04
Placement & Follow-up

We manage the offer, onboarding, and post-placement review process, with check-ins at 30, 60, and 90 days.

African hospitality professional leading a staff training workshop
Service 02

Staff Training & Development

Recruitment is the beginning. Development is what determines whether a hire stays, grows, and contributes to your culture. We design and deliver training programmes that are specific to the realities of Nigerian hospitality, not imported frameworks that don't fit.

Our programmes are available as standalone interventions or as part of a broader engagement, and can be delivered on-site or in workshop format.

Service Excellence

Guest experience standards, front-of-house comportment, complaint handling, and what it means to deliver five-star service consistently.

Leadership & Management

Structured programmes for department heads and rising managers, covering team leadership, performance management, and communication.

Operations & Systems

Practical training on SOPs, shift management, reporting, and quality control, building the operational habits that sustain great service.

Service 03

Operations Advisory

A great team working within a weak operational framework will underperform. We help hospitality businesses identify the structural gaps that limit their potential and build the systems to close them.

Our advisory work is particularly valuable for properties preparing to scale, reposition, or open, where getting the operational architecture right from the beginning saves considerable cost and disruption later.

Standard Operating Procedures

Developing and documenting SOPs tailored to your property type, brand standards, and team structure.

Operational Audits

A structured review of your current operations, identifying what's working, what isn't, and what needs to change.

Operational Structuring

For new openings and repositioning projects, building the reporting lines, accountability frameworks, and operating rhythms from the ground up.

Discuss an Advisory Brief
Black hotel operations manager reviewing performance reports at a Lagos hotel
Our Clients

Who We Work With

🏨
Hotels & Resorts

Boutique, independent, and branded properties across Nigeria.

🍽️
Restaurants & F&B

Fine dining, casual, and multi-site restaurant groups.

🏢
Hospitality Corporates

Management companies and corporate hospitality operators.

🚀
New Openings

Properties building their teams and systems from the ground up.

How We Engage

Flexible Engagements, Transparent Pricing

We structure engagements to fit the scope of your need. Pricing is available upon request and discussed openly at the start of every engagement.

Recruitment
Recruitment Retainer

A structured retainer for ongoing recruitment needs, ideal for growing properties with regular hiring requirements.

Enquire →
Training
Training Programme

Bespoke staff development delivered on-site. Scoped to your team size, role levels, and specific performance gaps.

Enquire →
Advisory
Operations Advisory

Project-based or ongoing operations advisory, from a one-off audit to full operational restructuring support.

Enquire →
Best Value
Bundled Partnership

A combined engagement covering recruitment, training, and advisory, for clients who want a true hospitality partner, not a transactional vendor.

Enquire →

Not Sure Where to Start?

Tell us your biggest challenge. We'll tell you which service fits best.

Book a Discovery Call